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Returns and Refunds

How do I request a refund for my product?

Here at BioTRUST Nutrition, we believe in the quality of our products, which is why we offer a 60-day Money Back Guarantee. We want you to be completely satisfied with your products and your experience with our company. To ensure your...

¿Qué es BioTRUST Cash (anteriormente In House Credits)?

En lugar de devolver un producto para obtener un reembolso, ofrecemos la opcioacute;n de un creacute;dito del 125% en BioTRUST Cash. Es un creacute;dito retenido en su cuenta que se aplicaraacute; a una compra futura de su eleccioacute;n.Por...

¿Qué es un intercambio?

Si no estaacute; completamente satisfecho con su compra, puede solicitar que le enviemos otro producto de calidad a cambio de eacute;l con enviacute;o gratuito.Notas sobre los intercambios:Cambia el producto que deseas devolver, por la misma...

How do I cancel or change an order I just placed?

To better serve our customers and provide faster delivery, we quickly send orders for processing. There is a limited time frame in which we#39;re able to make changes to your order. Once this time has lapsed, changes cannot be made. To cancel or...

Can I exchange a product?

Yes! If you are within the money-back guarantee timeframe, we#39;re happy to help exchange your existing products for other BioTRUST products to help continue you on the path to your health and nutrition goals. Please reach out to Customer Support...

What is BioTRUST Cash (formerly In House Credits)?

Instead of returning a product for a refund, we offer an option to receive a credit of 125% in BioTRUST Cash. It#39;s a credit held on your account to be applied towards a future purchase of your choice.As an example, if the product you purchased...